Shipping policy
1. Domestic Shipping (European Union)
House of Mats is committed to providing efficient and secure shipping services within the European Union. Below are our shipping policies for this region:
Shipping Options: We offer various shipping options, including standard shipping and express shipping. Delivery times vary depending on the selected option and the destination of the package.
Shipping Costs: Shipping costs are calculated based on the weight of the package, the destination, and the selected shipping option. These costs will be displayed at the time of purchase.
Delivery Times: Standard shipping within the European Union typically takes 3 to 7 business days. Express shipping may take between 1 to 3 business days. Please note that these times are approximate and may vary depending on location and time of year.
Tracking Shipments: All our shipments include a tracking number, which will be provided to the customer once the order has been processed and shipped.
Free Shipping Policy: We offer free shipping on orders over €400 within the European Union.
2. International Shipping
House of Mats also ships internationally outside of the European Union, with certain restrictions and considerations:
Shipping Options: For international shipments, we offer standard shipping and express shipping options. Delivery times vary depending on the destination and the selected option.
Shipping Costs: International shipping costs are calculated based on the weight of the package, the destination, and the selected shipping option. These costs will be displayed during checkout.
Delivery Times: Delivery times for international shipments vary depending on the destination. Standard shipping may take between 7 to 21 business days, while express shipping generally takes between 3 to 10 business days.
Taxes and Duties: International orders may be subject to taxes and duties in the destination country. These costs are the responsibility of the customer and are not included in the total order price or shipping costs.
Tracking Shipments: International shipments also include a tracking number, which will be provided to the customer once the order has been processed and shipped.
Shipping Restrictions: Some products may be subject to shipping restrictions in certain countries. House of Mats reserves the right to cancel orders that cannot be shipped due to legal restrictions.
3. Order Processing
Processing Time: All orders are processed within 1 to 3 business days. During peak periods, such as special sales or holidays, processing time may be slightly longer.
4. Contact
For any inquiries related to the shipping of your order, please feel free to contact our customer service team at info@houseofmats.com
These shipping policies are designed to ensure that our customers receive their products quickly and efficiently, both within the European Union and internationally. Please check our policies regularly as they may be updated based