RETURN POLICY

Orders that are shipped to international destinations are NOT REFUNDABLE under any circumstances and become the sole responsibility of the customer once the shipment has left our packing facility.

We'll only make exceptions for defective items. Email our returns department at info@houseofmats.com for a return authorization number. Please write this authorization number on your original packing slip and mail the items in a prepaid package to the address in the USA provided along with the return authorization number. Our online return policy applies in the case of defective items.

By choosing the international shipping option, you agree that you have read and understood this policy.